Those of you who have read my recent post on the failings of EA support, will know that it was impossible to get through to them.

Well, I can now say the problem is solved and it is in no way down to EA’s help. A member of the team at DICE, the company behind the much anticipated Battlefield Heroes game, read my article on techsnake.com and contacted me directly through the website.

Not only were the guys courteous, helpful, and dedicated (he was still helping me at 9.30pm Stockholm time!) but after a few emails he sorted the problems and I’m able to log into the beta test forums on the site. Proof that support isn’t that difficult once you have some intelligent people behind it.